Refund policy

Returns Policy

At Berber Wool Rug, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a comprehensive returns policy:

Return Period

We accept returns within 30 days of delivery. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

Conditions for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds or Replacements

We offer refunds or replacements for items that arrive damaged or defective. If you need to return a damaged or defective item, please contact us immediately with details of the issue and a photo of the product.

 

Contact Us

If you encounter any issues with your order or have any questions about our shipping and returns policy, please don't hesitate to contact us: